Client Relationship Manager ( Account Manager) - Global Events and Exhibitions

Experience with top tier Event Management Company is desired.

Only applicants who have worked in similar an Events or Exhibitions company in an account manager's role will be evaluated.

About Buzznation

Started in 2017, we are a US and India based integrated Events & Experiential Marketing Company. Utilising design, technology and management, we leverage live and digital platforms to create relevant, engaging and unforgettable experiences for our clients.

Our Experiential marketing solutions include events and exhibits, brand identity, permanent installations and brand activations in US, UK, Europe and Australia.

http : / / buzznationmarketing.com /

Job description

We are looking for communicative candidates who are proactive and passionate about company's services / offerings and the clients they serve. Client Relationship Manager will act as a point of contact for their clients. Particularly we are looking for a candidate having a minimum of 5 years' experience in Exhibitions & Events Industry. One will be responsible for handling billion-dollar tech & pharma clientele.

Client Relationship Manager's responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. One will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our offerings according to client needs. To Manage and develop client accounts to initiate and maintain favourable relationship with clients.

Requires a bachelor's degree in area of specialty and at least 2 years of experience in the field or in a related area. Familiar with a variety of our industrys concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Will report to Sr. Director Global Business.

Responsibilities :

• Be the primary point of contact and build long-term relationships with clients
• Help customers through email, phone, online presentations, virtual and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions / services according to customer needs and objectives
• Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Enhance team's and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Collecting and analyzing data to learn more about consumer behavior.
• Responsible for working along with the senior sales team member to onboard and integrate new clients and developing existing client relationships
• Bringing a value add in construction & development of processes and documents required for smooth customer journey for an entire project
• Liaise between the customer and internal teams

Requirements :

Preferred skills & proficiencies :

Attention to Detail

Skills Required

Negotiation, Project Management, Account Management, Communication, Presentation