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Telesales Executive

Limelight Lab Grown DiamondsMumbai, Maharashtra, India

30+ days ago

Job description

Position : Online Tele Sales Associate

Qualifications : Bachelor's or Master’s degree in Marketing, Business

Administration, or a related field.

Industry : Gems & Jewelry (preferable) / Retail / Services

Key Responsibilities :

Manage incoming leads from online platforms, social media, and company

website, ensuring timely follow-ups and conversions.

Handle customer inquiries through chat, email, calls, and WhatsApp with a

consultative sales approach.

Understand customer requirements and provide personalized jewelry

recommendations.

Share product details, pricing, and offers with potential clients, ensuring

complete clarity.

Work closely with the marketing team to provide insights on customer

preferences and lead quality.

Achieve and exceed monthly / quarterly sales conversion targets.

Assist with after-sales support, including order tracking, payment coordination,

and addressing customer concerns.

Stay updated with jewelry trends, collections, and industry insights to pitch

effectively.

Key Skills & Competencies :

Proven sales conversion skills with at least 2+ years in online sales / customer

acquisition (jewelry industry preferred).

Excellent communication skills (English & Hindi; regional language is a plus).

Strong negotiation, persuasion, and problem-solving abilities.

Ability to multitask and manage multiple leads / customers simultaneously.

Customer-first attitude with a focus on building trust and long-term relations.

Qualifications

Bachelor’s degree in Business, Marketing, or related field preferred.

Minimum 2 years’ experience in online sales (jewelry, luxury, or e-commerce

industry preferred).

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