Sr. Technical Consultant HRSD, WSD & LSD P

What you get to do in this role :

The Customer Excellence Group (CEG) is ServiceNows internal professional services organisation. The CEG team at ServiceNow works with customers to help them achieve their business outcomes by providing proven practice guidance and technical expertise. As part of the CEG Expert Services Delivery team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to realise the value of their ServiceNow investment while making ServiceNow the best buying decision theyve ever made.

The Role :

This Senior Technical Consultant (Core Business Workflow) role leads the design and implementation of ServiceNow solutions to accelerate customer adoption and drive business outcomes. The role partners with customers to address key challenges design and configure best-practice solutions and drive delivery excellence. The ideal candidate is experienced in Core Business Workflows domains (e.g. HRSD WSD LSD and / or FSC) and leads both design and build across diverse stakeholders including customers partners and junior team members.

What you get to do in this role :

• Manage technical delivery streams within large ServiceNow engagements across diverse matrixed and cross-functional teams
• Facilitate process re-engineering and optimisation workshops and guide customers to maximise the value of ServiceNow technologies.
• Act as a domain expert in Core Business Workflows consulting effectively and navigating strategically across specialised areas (e.g. Human Resources Legal and Workplace Services)
• Architect scalable best-practice solutions and present technical concepts effectively to varied business and technical stakeholders
• Create detailed user stories test strategies solution design documents and customer hand-over deliverables
• Configure and develop automation workflows and domain specific solutions aligning to ServiceNow standards
• Ensure consistent quality through technical oversight and testing
• Support pre-sales by leading scoping solutioning and estimation discussions
• Contribute innovation best practices and thought leadership to global CEG and product teams.
• Mentor colleagues guide on customers and partners on technical excellence and delivery quality

Qualifications :

To be successful in this role you have :

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Remote Work : No

Employment Type : Full-time

Key Skills

Apparel Merchandising,Evening,Learning Management System,Body Care,Marketing & Branding

Experience : years

Vacancy : 1