Solutions Consultant
ConfidentialHyderabad / Secunderabad, Telangana30+ days ago
Job descriptionCollaborate with clients to capture and analyze contact center needs Guide solution architecture and support engineering during configuration Facilitate testing, training, and optimization of deployed solutions Maintain project documentation and assist in internal process improvements
Key Deliverables
- Design Genesys-based contact center solutions tailored to client requirements
- Deliver implementation documentation, training materials, and system configurations
- Lead discovery sessions and best-practice consultations with clients
- Provide go-live and QA / UAT support to ensure successful deployment
Role Responsibilities
Skills Required
Microsoft Visio, contact center design, Genesys, customer journey mapping
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Solution Consultant • Hyderabad / Secunderabad, Telangana
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