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Application Support Engineer (AMH-Alliance Messaging Hub)
Unison GroupChennai, TN, IN5 days ago
Job type
- Quick Apply
Job description3+ years of hands-on experience in application support (L2 / L3) for financial or payment systems. Strong experience with AMH (Alliance Messaging Hub) and SWIFTNet operations. Good understanding of SWIFT messaging standards — FIN, XML, ISO20022, and related schemas. Proficiency in Linux / Unix environments — scripting (Shell, Bash, etc.) and log analysis. Experience in troubleshooting application and integration issues in payment or messaging systems . Familiarity with change management, incident, and problem management processes (ITIL framework). Strong analytical and problem-solving skills, attention to detail, and ability to work under pressure. Excellent communication skills and ability to work effectively with cross-functional teams.
Key Responsibilities :
- Provide Level 2 / Level 3 support for AMH (Alliance Messaging Hub) and related payment systems.
- Monitor message flows and application performance; proactively identify and resolve issues to minimize downtime.
- Perform daily health checks , system monitoring, and operational validations for AMH components.
- Troubleshoot and resolve SWIFTNet, XML, FIN, and ISO20022 message-related incidents.
- Analyze application logs, identify root causes, and perform system restarts or configuration changes as required.
- Deploy patches, hotfixes, and configuration updates in coordination with release and infrastructure teams.
- Support incident management, problem management, and change management processes adhering to ITIL standards.
- Liaise with internal stakeholders (business operations, developers, infrastructure) for issue resolution and improvements.
- Maintain up-to-date documentation on system configurations, incident resolutions, and operational procedures.
- Participate in weekend or after-hours support rotation when required (production support model).
Requirements
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Application Support Engineer • Chennai, TN, IN
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