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Manager - Facility

Manager - Facility

ConfidentialMumbai, India
7 days ago
Job description

Job Title

Manager - Facility

Job Description Summary

Job Description

[Site Operation]

  • To achieve the timely and efficient delivery of C&W - PMSI to client , in support of their business needs in accordance with the service levels and Key Performance Indicators.
  • SPOC on behalf of Cushman Wakefield.
  • Recommend and support on Site's Critical Operations and deliverables.
  • Deliver high quality, prompt and courteous Services in support of customers' business needs.
  • To liaise with the client regarding matters on delegated levels of authority.

Facilities Operation

  • Manage / Supervise and monitor the functions of facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV . FAPA System and any other activity as instructed by client's SPOC under purview of Contract.
  • Monitor the process of reporting and follow up of requests & complaints from Teleperformance staff stationed at the building to client SPOC .
  • Ensure Documentation checklists pertaining to Daily / Weekly / Monthly are maintained by staff.
  • Inspect Documentation on Request / Complaints log record. Ensure proper follow up and completion on rectification works / pending requests and report to customer as per SLA.
  • Supervise in coordination with client on closures of SNAGs on weekly basis.
  • Support Transition team in seamless HOTO of the Facility
  • To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assets
  • Advise on additional purchase upon request and approval from client SPOC .
  • Manage and Supervise process of Technical and Soft Services is followed to ensure a safe, healthy & hygienic working environment.
  • Initiate Daily, Weekly and Monthly Meetings with client SPOC and take follow ups on the Minutes of the Meetings till closures.

    • Systems & Procedures

  • Adapting C&W processes and systems to meet local requirements and agreeing with client SPOC .
  • Implementing C&W processes and systems.
  • Training staff on processes and systems.
  • Health & Safety and Environmental
  • Conduct Risk Assessments of all activities
  • Implement safe working systems.
  • Training on H&SE systems
  • Ensuring compliance as per C&W H&SE processes and systems.
  • Ensuring Accident Log is kept up to date
  • Reporting H&SE statistics and incidents in Monthly Report.

    • Vendor Management

  • To liaise with contractors, collect quotations and prepare quotation analysis.
  • To keep and revise the existing contracts with different vendors
  • To liaise with vendors on contract renewal
  • To compare, evaluate and recommend vendors
  • Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.

    • Purchasing

  • Implement and monitor the Procurement process for consumables and goods in agreement with Teleperformance policy and procedure.
  • To monitor delivery from approved supplier and ensure they follow the SLAs.
  • Cost Analysis report to be submitted with optimization on pilferages .

    • Engineering Management

  • Over see Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to SPOC with suitable Plan of Action
  • Adherence of PPM schedules for Technical services is on time and implemented as per C&W guidelines.
  • Review reports on engineering systems operation and maintenance .
  • Initiate training session on technical service with SME technical (C&W) periodically.

    • People management

  • Training of onsite Employees
  • Counselling of employees
  • Resolving grievance s of onsite team

    • [Technical Management]

  • Preparation and execution of 52 weeks PPM schedule for all critical and non- critical equipment's within set SLA which includes all Electrical, D.G, HVAC, BMS and safety-security systems.
  • Maintenance of Mall infrastructure.
  • Third party vendor management.
  • Mall Repairs and maintenance.
  • Timely reporting of all updates to OML management.
  • M&E spares inventory and record management. Co-ordination with vendor for spares and PPM work.
  • Co-operation with internal team for smooth soft skill operation. [please insert]

    • Other

  • Proactively review workplace systems / processes to innovate and continuously improve the business performance and workplace experience
  • Performs other duties as requested by your direct manager
  • Occasional requirement to work extended hours during peak times or to assist with major functions / events
  • Development of operational standards / playbooks / operating manuals for all aspects of the business

    • General Responsibilities

  • Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
  • Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation
  • Work safely and avoid placing yourself or anyone else's health and safety at risk by your acts or omissions
  • Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities
  • Actively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
  • Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is available
  • Comply with Cushman & Wakefield policy

    • 1.7. Background & Experience

  • [7 Yrs experience in technical field]
  • Worked with MNC / IPC companies in similar role

    • 1.8. Qualifications & Technical Skills

  • Diploma / Degree (BE / BTech)
  • On Hand Experience on MEP Equipment
  • Trouble shooting and RCA capabilities

    • Occupation Specific Capabilities

    Attention to Detail

  • Planning & Organization
  • Time Management
  • Financial Acumen
  • Communicate Effectively
  • Business Writing
  • Manages Risk & Compliance
  • Systems & Data Management

    • Organisational Core Capabilities

  • DRIVEN : We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
  • RESILIENT : We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
  • INCLUSIVE : We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
  • VISIONARY : We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
  • ENTREPRENEURIAL : We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

    • D RIVEN : We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.

    Individual Contributors

  • Proactively sets and pursues ambitious goals that advance client and colleague success, articulating the anticipated impact.
  • Breaks down goals into actionable tasks and routinely reviews progress to overcome obstacles and ensure timely achievement.
  • Actively communicates with stakeholders to align objectives and progress reports, demonstrating accountability and a commitment to exceeding expectations.

    • People Managers

  • Cultivates a culture deeply invested in elevating client and colleague success, always looking to contribute that critical &apos1% more&apos.
  • Encourages and supports team members to set and achieve goals that stretch their capabilities while remaining achievable.
  • Facilitates access to resources and removes obstacles, ensuring the team can fulfill their commitments and drive impactful outcomes.

    • Executives

  • Strategically connects team initiatives to the company's mission and client success, communicating the value of these actions both internally and externally.
  • Identifies and dismantles barriers to progress, ensuring the team has the momentum and support needed to deliver on commitments.
  • Engages with stakeholders to forge strong alignments, facilitating the delivery of innovative solutions that propel the organization forward.

    • R ESILIENT : We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.

    Individual Contributors on outcome

  • Proactively identifies issues and contributes to solutions, demonstrating adaptability to evolving circumstances.
  • Regularly develops and communicates contingency plans (&aposPlan B&apos) to ensure continuous progress towards objectives.
  • Embraces a learning-oriented approach, analyzing and sharing lessons from mistakes to foster collective knowledge.
  • Demonstrates agility in adjusting to changing priorities and maintains progress with a focus delivery.

    • People Managers

  • Leads change effectively by translating it into actionable steps for the team and addressing uncertainties head-on.
  • Effective communicator, guiding teams through transitions with clear communication.
  • Encourages the team to think creatively about solving problems, assessing, and implementing alternative strategies for success.
  • Coaches team members to build their resilience, fostering a culture that values adaptability and collective problem-solving.

    • Executives

  • Seizes opportunities in uncertain times, aligning team actions with broader organizational goals and client needs.
  • Ensures organizational agility by seeking and encouraging alignment across different teams during change.
  • Models resilience by focusing on strategic goals, enabling the organization to navigate and grow through adversity.

    • I NCLUSIVE : We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions

    Individual Contributors

  • Demonstrates thorough consideration of diverse perspectives and feedback before finalizing tasks, ensuring collective agreement on deliverables.
  • Practices active listening, valuing others&apos contributions as opportunities for learning and growth.
  • Actively seeks feedback and integrates it into work processes, enhancing personal and team performance.
  • Aligns personal conduct with Cushman & Wakefield&aposs code of conduct, fostering a culture of respect and integrity.

    • People Managers

  • Fosters a collaborative team environment inviting diverse perspectives to enrich decision-making and trust-building.
  • Regularly reviews and adjusts team processes and policies to ensure equitable opportunities for all colleagues.
  • Provides constructive feedback while welcoming different viewpoints to promote a two-way dialogue for continuous improvement.
  • Recognizes, rewards, and holds the team accountable for contributing to an inclusive culture and practices.

    • Executives

  • Ensures the implementation of diverse and equitable processes within their remit, aligning with strategic inclusion goals.
  • Serves as a trusted advisor by representing and advocating for many perspectives in decision-making forums.
  • Cultivates a community where teams are encouraged to engage in reflective practices and contribute to the greater good of society.
  • Leads by example in incorporating a growth mindset, sharing knowledge and opportunities broadly, and promoting cross-functional collaboration without immediate self-interest.

    • V ISIONARY : We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.

    Individual Contributors

  • Consistently demonstrates curiosity by asking insightful questions to gain a deeper understanding and drive innovation.
  • Leverages new knowledge to propose solutions that enhance outcomes for clients and colleagues.
  • Proactively considers the future implications of actions, contributing to long-term strategic goals.
  • Embraces calculated risks in pursuing innovation, recognizing that valuable lessons often come from unconventional attempts.

    • People Managers

  • Articulates and instills a clear and compelling vision of the department&aposs future that motivates continuous improvement.
  • Fosters opportunities for team members to seek clarity, learn, and contribute to the department&aposs vision.
  • Cultivates a departmental philosophy that challenges the status quo, aligning with positive organizational change and innovation.

    • Executives

  • Establishes forward-thinking processes and policies that are in harmony with the evolving vision of the organization.
  • Recognized as an internal expert, contributing thought leadership on key topics that shape the organization&aposs future.
  • Champions initiatives that connect the organization&aposs vision with community advancement and public service.
  • Demonstrates servant leadership by guiding the organization to prioritize the well-being and growth of internal and external communities.

    • E NTREPRENEURIAL : We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

    Individual Contributors

  • Demonstrates initiative by proactively identifying opportunities for improvement and leading projects that contribute to business goals.
  • Exhibits a bias for action by eagerly volunteering for new challenges and swiftly implementing solutions.
  • Takes full ownership of outcomes by setting ambitious targets and rigorously tracking progress against objectives.
  • Supports peers and collaborates across departments, sharing knowledge and skills to empower the team.

    • People Managers

  • Encourages team members to take the initiative, fostering a climate where proactive problem-solving is rewarded.
  • Cultivates a bias for informed action, valuing swift decision-making and pursuing solutions.
  • Owns the team results, ensuring clear accountability and celebrating successes while learning from setbacks.
  • Empowers team, delegates effectively, and provides resources for autonomy and growth.

    • Executives

  • Leads by example in taking initiative and championing projects that address market trends and client needs.
  • Displays a strong bias for action by quickly mobilizing resources and support for initiatives.
  • Assumes accountability, celebrating achievements, and instituting a learning culture from various outcomes.
  • Empower others to take charge of initiatives, ensuring a culture where entrepreneurial thinking is valued at every level.

    • Nitin Mishra

    INCO : "Cushman & Wakefield"

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    Skills Required

    Procurement, Bms, Technical Services, Soft Services, Ehs, Hvac, Power System, Fire Safety, Cctv

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    Facility Manager • Mumbai, India

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