Technical Support Associate

Designation : Technical Support Associate Department : Technical Support Job Type : Permanent Work Mode : Work from office Experience : 0–6 Months Education : Any Graduate (preferably in Computer Science, IT, or Engineering) Key Skills (Must Have) :

• Basic understanding of web applications, SaaS platforms, and assessment tools
• Good troubleshooting and problem-solving skills
• Clear and effective written and verbal communication
• Familiarity with CRMs / ticketing systems (preferred but not mandatory)
• Tech skills – Database and querying (SQL), operating system basics, Bash scripting Other Skills :
• Time management
• Attention to detail
• Adaptability and learning agility
• Ability to work in shifts and under pressure
• Customer-first mindset JD / Key Responsibilities :
• Customer Issue Resolution : Respond promptly to user queries via email, chat, call, or any designated support channel.

Investigate and troubleshoot platform issues and provide appropriate solutions or workarounds.

Ensure timely follow-ups and accurate updates.

Escalate complex issues to relevant teams with proper context.

Share insights and trends with the team.

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