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Customer Support Associate

Customer Support Associate

HireGenie | Finance Recruitment ExpertBengaluru, Karnataka, India
8 days ago
Job description

Customer Support Associate - Crypto Startup - Bengaluru

Job Summary :

A leading crypto startup that engaged to reshape the future of crypto futures trading, is keen to hire for the role of Customer Success / Support Associate role with 2+ years of experience and has strong understanding of cryptocurrency, blockchain KYC, and AML regulations. This role involves in handling issues and queries by providing 24 / 7 multi-channel support.

About the company :

Our client, a leading start-up who is on a mission to propel the widespread adoption of cryptocurrencies in India and to reshape the future of crypto futures trading. They are the architects of a future where financial markets seamlessly integrate with the world of digital assets.

Location : Bengaluru, Karnataka, India

Roles and Responsibilities :

Provide real-time resolution for user queries related to trading, transactions, and wallet operations.

  • Support users through KYC verification, trade execution, and blockchain fundamentals.
  • Work in structured rotational shifts with effective handovers to ensure continuous support.
  • Maintain composure and professionalism during high market volatility and crisis situations.
  • Collaborate closely with tech, compliance, and finance teams to resolve complex cases.
  • Adhere to regulatory and compliance standards with strong focus on AML and KYC protocols.
  • Ensure SLA compliance by resolving critical issues promptly and within defined timelines.
  • Accurately document and log all cases with attention to detail for future reference and audits

Requirements :

  • Strong knowledge of cryptocurrency, blockchain, KYC, and AML regulations.
  • prior experience working for a start-up or cryptocurrency firm is preferable.
  • Fluency in English and Hindi, proficiency in additional regional languages is an advantage.
  • Proven ability to manage customer interactions with empathy and professionalism, even under pressure.
  • Willingness to work in a 24 / 7 rotational schedule, including nights and weekends.
  • Strong problem-solving, multitasking, and communication skills.

    • Education : Any Graduate / Post Graduate

    Experience : 2+ years of experience in a customer success / support role, preferably within a start-up or cryptocurrency firm.

    Work type : Work from office.

    Work schedule : Rotational shifts and may include night shifts and weekends

    Perks :

  • Exposure to a high-energy, fast-paced environment with mentorship from crypto and compliance experts.
  • Access to advanced support tools, real-time trading dashboards, and cutting-edge technology.
  • A collaborative team culture that thrives during volatility.
  • Commitment to integrity and fraud prevention, ensuring a safe and trusted trading experience for users

    • Contact Details : For more details on this vacancy, contact us at hire@hiregenie.in

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    Customer Support Associate • Bengaluru, Karnataka, India