IT Business Analyst - Contact Centre Infrastructure

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and / or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking an experienced IT Business Analyst (IT BA) to join our IT Business Analyst Team within Contact Centre Infrastructure. The role will focus on delivering end-to-end IVR solutions across global markets. The role requires strong analytical and communication skills with the ability to translate business requirements into technical solutions. The ideal candidate will have experience of payments.

Responsibilities :

• Work closely with business to understand business ideas / requirements.
• Document IT solutions into functional and technical specifications including call flows, functional specifications, database configuration.
• Identify and work with all IT teams including architects, designers, developers and testers to deliver the IT solution.
• Ensure all IT teams understand their low-level requirements.
• Support all teams during design, build, testing, planning and implementation activities.

Qualifications

Nice to have :

We offer :

Skills Required

Ivr, Api Integration