Senior Renewal Account Analyst

Key Responsibilities :

• Renewal Management
• Own the renewal cycle from initiation to completion, ensuring timely and accurate processing of all contract renewals.
• Coordinate with customers / partners and internal teams to gather necessary information and approvals prior to contract expiration dates.
• Maintain up-to-date information in Salesforce to track contract status and renewal progress.
• Document all interactions, negotiations, and outcomes in accordance with company policies and procedures.
• Up-sell & Cross-sell Opportunities
• Independently or Collaborate with the Sales to identify opportunities for additional products and services.
• Present recommendations to customers on potential upgrades, add-ons, or related services to drive incremental revenue.
• Evaluate annual rate increase (CPI) by analysing market conditions and company profitability goals.
• Develop strategies to communicate and justify any price adjustments to customers.
• Customer Success and Growth Strategy
• Review historical pricing, usage, and performance data to accurately determine current profitability and forecast future margins.
• Identify trends, potential risks, and opportunities to optimize the renewal cycle and improve overall revenue retention.
• Develop a deep understanding of customer needs and align them with product capabilities and value propositions.
• Act as a customer advocate, providing insights to product and engineering teams for feature enhancements.
• Cross-functional Collaboration
• Partner with Finance to ensure invoices and contract terms align with forecasts and revenue targets.
• Work closely with Legal and Compliance teams to ensure all contractual documents adhere to company policies and relevant regulations.
• Customer Relationship Management
• Build and maintain strong relationships with customers, acting as a trusted advisor for their ongoing needs.
• Resolve any renewal-related customer concerns, proactively escalating issues when necessary.
• Develop scalable customer engagement models to accelerate adoption and satisfaction.
• Process Improvement
• Continuously refine and improve renewal processes, templates, and workflows to enhance efficiency and customer satisfaction.
• Track and report key performance metrics (Advance quote preparation, On-time renewal rate, churn rate, up-sell / cross-sell revenue)

What We’re Looking For :