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Customer Support Supervisor, Devices

Customer Support Supervisor, Devices

ConfidentialBengaluru / Bangalore
30+ days ago
Job description

Role Responsibilities

  • Lead, mentor, and support team leads, fostering a culture of excellence and accountability.
  • Monitor team performance, ensuring SLAs, response times, and quality benchmarks are met.
  • Identify and resolve potential issues in customer interactions or workflows.
  • Collaborate with internal teams (Product, Tech, Operations) to address and resolve complex customer issues.

Key Deliverables

  • Achieve optimal staffing coverage and manage team scheduling / attendance.
  • Provide actionable insights for process optimization based on customer feedback and performance data.
  • Contribute to team meetings, strategy sessions, and training initiatives.
  • Ensure effective communication of goals and updates between the team and senior management.
  • Skills Required

    Customer Support, Team Development, Leadership, Data Analysis, Sla Management

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    Customer Support • Bengaluru / Bangalore

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