Customer Support Engineer

Company Description

Bergen Systems Pvt Ltd, located in Bengaluru, provides robust, innovative, and durable solutions for the electronics industry in India. With a wide range of PCB Assembly Equipment, Wire Processing Equipment & Semiconductor Packaging Equipment, Bergen Systems is a key supplier for industry majors in India. For over three decades, Bergen Systems has been setting standards for industrial solutions in India with innovative designs, high durability, and cost-effectiveness.

Role Description

This is a full-time on-site role for a Customer Support Engineer at Bergen Systems Pvt Ltd in Bengaluru. The Customer Support Engineer will be responsible for conducting machine installation, providing customer support, troubleshooting technical issues, and offering field service support on-site for the machinery which we supply.

Qualifications

• Customer Support, Technical Support, and Field Service skills - for machinery
• Strong troubleshooting and communication skills
• Ability to work effectively on-site and interact with clients
• Experience in machinery - PLC, drives, sensors, motors, automation
• Degree in Engineering or relevant field is preferred
• Certifications in customer support or technical fields are a plus
• A background in PCB Assembly segment would be preferable - experience on SMT machines.