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Customer Support

GOVIAFLY CARGO AND LOGISTICS PRIVATE LIMITEDbangalore, India

7 hours ago

Job description

Company Overview

GOVIAFLY CARGO AND LOGISTICS PRIVATE LIMITED is a dynamic company headquartered in Bangalore, operating within the transportation, logistics, supply chain, and storage industry. With a workforce of 11-50 employees, the company is committed to providing exceptional services in cargo and logistics. Learn more at viaflylogistics.com.

Job Overview

We are seeking a motivated Customer Support professional to join our team in Bangalore Urban. This is a full-time position with opportunities for internships as well. The ideal candidate is a fresher with 0 to 1 year of experience, ready to contribute immediately in a dynamic work environment. You will work from our Banaswadi or Indiranagar office during the dayshift hours.

Qualifications and Skills

Customer service skills are mandatory as they are essential for addressing and resolving customer inquiries effectively.
Strong problem-solving skills to quickly identify and resolve issues that arise in operations or customer service.
Experience with order processing to efficiently handle customer orders and ensure fulfillment.
Proficiency in data entry for maintaining accurate and detailed records of transactions and interactions.
Skills in logistics coordination to effectively manage and streamline the movement of goods and services.
Experience in onboarding, ensuring new customers or clients are well integrated into our processes and systems.
Ability to communicate effectively in English, Kannada, and Hindi to cater to a diverse customer base.
Familiarity with HR operations is beneficial for supporting daily activities and contributing to team success.

Roles and Responsibilities

Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Process customer orders accurately and efficiently, coordinating with other departments as necessary.

Maintain organized records of customer interactions, transactions, and other relevant information.

Coordinate logistics by managing shipments, tracking orders, and ensuring timely delivery.

Assist in the customer onboarding process to ensure a smooth and positive experience for new clients.

Support HR operations, including data management and employee relations, to enhance workplace effectiveness.

Engage in continuous communication with team members and departments to ensure alignment and service quality.

Contribute to team-building events and initiatives to promote a positive work environment and employee engagement.

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Customer Support • bangalore, India