Training Delivery Manager (L09)

JOB_POSTING-3-76222

Job Description

Role Title : Training Delivery Manager (L09)

Company Overview

Synchrony (NYSE : SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise, and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities for all to take up leadership roles.

Organizational Overview

The Learning Delivery Team is responsible for training delivery that ensures strong execution of learning interventions and initiatives aligned with the overall training programs. This global team leads the facilitation of a first-class learning experience for all learners, recommends diverse learning interventions, and delivers best-in-class learning experiences.

Role Summary / Purpose

The Training Delivery Manager is a people manager responsible for leading a virtual team of Training Delivery Facilitators who drive a culture of continuous learning and performance excellence. This role involves developing and implementing classroom training strategies for various sub-functions within Servicing and Collections, ensuring alignment with business goals. The Training Delivery Manager actively engages with their team and business partners to identify learning needs, recommend diverse learning interventions, and motivate facilitators to deliver an exceptional, learner-centric training experience. By establishing strong stakeholder relationships, this role acts as a trusted partner to the business, enabling skill transfer that supports organizational growth and operational success.

Key Responsibilities

Required Skills / Knowledge

Desired Skills / Knowledge

Eligibility Criteria

Work Timings

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06 : 00 AM Eastern Time – 11 : 30 AM Eastern Time (timings are anchored to US Eastern hours and adjust twice a year locally). This window supports meetings with India and US teams. Remaining work hours are flexible, subject to exceptions based on business needs. Please discuss with the hiring manager for more information.

For Internal Applicants

Grade / Level : 09

Job Family Group

Contact Center Operations

Skills Required

Change Management, Instructional Design, virtual facilitation , training facilitation , Operations Management