IT Support Engineer

About Syfe

Syfe is a digital investment platform with a mission to empower people to grow their wealth for a better future. Built on the pillars of advice, access and innovation, we cater to the full spectrum of an individual&aposs wealth needs across diversified proprietary portfolios, cash management solutions and a state-of-the-art brokerage.

The Syfe team combines world-class financial expertise with best in-class technology talent. Excellence in execution is in our DNA and we offer equity ownership to all employees regardless of seniority and designation.

We are regulated by the financial authorities across Singapore, Hong Kong and Australia. In Singapore alone, where we are headquartered, over 250,000 investors trust Syfe to grow their wealth.

Since its founding, Syfe has raised US$132 million from world-class investors. The company has won multiple awards including Wealth Management Fintech of the Year by the Asian Banking and Finance Awards, as well as being recognized as one of the Top LinkedIn Startups in Singapore.

Key Responsibilities

• Provide day-to-day technical support for laptops, desktops, and software (macOS, Windows).
• Respond promptly to user-reported issues via ITSM platforms and ensure effective resolution.
• Manage onboarding and offboarding activities (device setup, account provisioning, access revocation, device recovery).
• Administer user accounts across systems such as Google Workspace, Slack, Jira, etc.
• Monitor and manage endpoint protection solutions.
• Maintain IT asset inventory in tools like Snipe-IT and ensure accurate records.
• Troubleshoot hardware and software issues remotely or on-site.
• Coordinate with vendors for warranty claims, servicing, or procurement.
• Create and update IT documentation, SOPs, and knowledge base articles.
• Assist in periodic access reviews, audits, and compliance activities.
• Support VPN and security solutions like JumpCloud Go or Twingate.

What We're Looking For

The Syfe Advantages :

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Skills Required

Basic Networking Knowledge, Windows, Jira, Firewalls, Vpn, Slack, Macos