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Software Support Engineer - C# / .Net

Software Support Engineer - C# / .Net

Aidewiser SoltekDelhi, IN
28 days ago
Job type
  • Remote
Job description

Software Support Engineer

Position Overview :

We are seeking an experienced Software Support Engineer to join our team. The ideal candidate will bring strong technical expertise, excellent communication skills, and a customer-first mindset. You will be responsible for troubleshooting complex issues, supporting customers, collaborating with cross-functional teams, and driving continuous improvements in our support processes.

Key Responsibilities :

  • Deliver effective customer service by leveraging in-depth product knowledge.
  • Collaborate with cross-functional teams to exceed customer expectations and provide timely updates on issue resolution.
  • Troubleshoot installation, configuration, and testing issues across multiple programming languages and build environments.
  • Share technical expertise, best practices, and guidance with customers and internal support teams.
  • Maintain and enhance a comprehensive knowledge base of known issues, solutions, and workarounds.
  • Collect and relay customer feedback on features, bugs, and improvements to the Product team.
  • Promote a culture of continuous learning and technical excellence.

Required Experience :

  • Minimum 8 years of software development or technical support experience in a customer-facing role.
  • Fluency in written and spoken English.
  • Flexibility to work in EU or US time zones.

    • Required Technical Skills :

  • Strong knowledge of Microsoft Windows operating systems (client & server).
  • Expertise in .NET, C#, WPF, and WinForms.
  • Hands-on experience with integrations (e.g., Azure DevOps).
  • Proficiency in scripting languages and understanding of network protocols.
  • Familiarity with test automation, mobile (Android), and web testing methods.
  • Basic understanding of C++ / QT and databases.
  • Experience using JIRA for issue tracking.

    • Required Soft Skills :

  • Strong hands-on experience with remote troubleshooting methods.
  • Excellent written, verbal, and presentation skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work both independently and collaboratively within a team.
  • Capability to multi-task across diverse technology platforms and products.

    • Nice to Have :

  • Knowledge of WebDriver technologies (e.g., Selenium).
  • Familiarity with Linux operating systems (client & server).
  • Basic understanding of Java and JavaScript.
  • A strong desire to learn and adapt to new technologies

    • (ref : hirist.tech)

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    Software Engineer • Delhi, IN