Quality Specialist After Sales

Position Name & Department Summary - Quality Specialist After Sales

Administrative handling of all product related complaints, returns and credit note processes. Ensuring accurate case registration, coordination with Quality, Sales and Logistics, timely communication with customers and full documentation in Complaint Tool. Supporting After Sales performance through KPI tracking, process monitoring and efficient workflow coordination.

Job Title - Quality Specialist After Sales

Reports to :   Head of Quality / EHS & Local country reporting

Role Summary : Administrative processing of customer returns, complaints and credit notes. Coordination with Quality, Sales and Logistics to ensure timely case handling and customer communication. Maintaining accurate data in ERP and CRM and supporting After Sales performance through KPI reporting.

Primary Responsibilities :

Return and Complaint Handling

• Registration and coordination of all products related complaints
• Documentation and warranty verification
• Case entry and updating in the Complaint Tool
• Monitoring Logistical handling of returned goods
• Coordination with Technical department, Sales and Logistics
• Customer & External Sales communication during the full case lifecycle
• Complete and accurate case documentation
• Credit Note Management for within warrantee cases

KPI Tracking and Reporting

Technical Skills / Knowledge :

Education / Soft skills :

level

☒ Individual contributor