Senior Manager, Operational Excellence

Job Description

POSITION SUMMARY :

Candidates should have substantial experience in standard concepts, practices, and procedures in Six Sigma process improvement, as well as experience in the US mortgage markets. Additionally, they should have a proven track record of driving digital transformation initiatives, business process management initiatives, and overall transformation of processes or services. The ability to manage projects efficiently and effectively from inception to completion, along with strong project management and time management skills, is also essential. The incumbent will execute projects on process redesign and maximize efficiency opportunities for all departments as part of our corporate continuous improvement program, Innovation and Disruption.

Job Functions And Responsibilities

• Leverage Six Sigma methodology (DMAIC) to identify and eliminate inefficiencies in mortgage processes.
• Analyze business processes : You'll dig into how things are currently done, looking for bottlenecks, inefficiencies, and areas for improvement.
• Identify improvement opportunities : This could involve brainstorming solutions, researching best practices, and proposing ways to automate tasks or improve workflows.
• Led cross-functional teams in redesigning processes for optimal efficiency and customer satisfaction.
• Implement digital transformation initiatives to streamline workflows and drive automation.
• Analyze data and identify key metrics to measure the impact of process improvements.
• Assist with project implementation : You might help gather data, develop presentations, or track progress as improvements are rolled out.
• Data analysis and reporting : You may use data analysis tools to measure the effectiveness of changes and create reports to communicate findings to stakeholders.
• Contribute to documentation : You could help document new procedures or best practices to ensure everyone's on the same page.
• Develop and deliver training programs to foster a culture of continuous improvement within the organization.
• Champion Lean Six Sigma practices and mentor project teams for Green Belt / Black Belt certification.
• Manage projects effectively from inception to completion, ensuring adherence to budget, timeline, and quality standards.
• Collaborate with stakeholders across departments to drive change adoption and ensure alignment with business goals.
• Supports and leverages the process for sharing best practices.

Benefits That You Will See.

This is an exciting opportunity for a passionate and results-oriented individual to make a significant contribution to our company's success.

Education / Experience

Work Schedule Or Travel Requirements

About Us

Ocwen Financial Solutions Private Limited is a wholly-owned subsidiary of Onity Group Inc., a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.

PHH Mortgage is one of the largest servicers in the United States, focused on delivering a variety of servicing and lending programs. Liberty is one of the largest reverse mortgage lenders in the U.S., dedicated to education and providing loans that help customers meet their personal and financial needs. Onity Group Inc. and its subsidiaries are committed to helping homeowners and delivering exceptional service and value to customers, clients and investors.

At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.

Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Visit jobs.onitygroup.com for details.

Skills Required

Process Mapping, Dmaic, Statistical Tools, Minitab, Data Analysis, Process Improvement, Digital Transformation, Project Management, Excel, Six Sigma