Telesales Manager

About the Job

We are looking for a results-driven Manager – Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong leadership, analytical skills, and the ability to drive a high-performance sales team in a fast-paced environment.

Roles and Responsibilities :

Operations & Sales Management -Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets.

Team Leadership & Performance Management - Minimum team of 80-100, Directly manage team leaders and agents, ensuring effective resource allocation and goal setting.

Client & Stakeholder Management- Build strong partnerships with clients by ensuring operational alignment with their expectations.

Process Improvement & Compliance- Identify and drive continuous improvement initiatives to optimize sales and service quality.

ISMS Responsibilities :

• Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
• Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;
• Ensure the safeguarding of information in their possession;

Accepts responsibilities for the operation and protection of information assets; and

Perform the work as delegated by the by the Function Head

Desires Skills and Experience :

Experience in Telesales or insurance sales (Health / Life / Travel) is highly desirable.

Must have experience into b2c telesales for outbound sales process.

Prior experience in managing large sales teams in a contact center environment.

Familiarity with CRM tools and sales analytics platforms.

Strong leadership and team management skills.

Proven track record in B2C sales, tele-sales, and contact center operations.

Ability to analyze data, solve problems, and drive performance improvements.

Excellent communication (verbal & written) and interpersonal skills.

High level of integrity, action orientation, and perseverance.

Strong financial acumen and ability to manage & metrics.

Ability to handle sales pressure, motivate teams, and drive results.

What do we offer?

Opportunity to earn good incentives

Endless growth opportunity

GMC – Group Medical Coverage

Group Personal Accident Insurance

Gratuity

Wellness Programs Give back to society through CSR

Continuous talent enhancement program

Childcare facility

Tax Saving flexi benefits

Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267