Manager - Program Management : 137

About Amagi :

Amagi is an AI-enabled industry cloud platform built for the new video economy, helping media companies modernize operations, unify streaming and broadcast workflows, and drive advanced monetization. From live remote production and real-time ad decisioning to automated playout and global content syndication. We operate a dynamic content and advertising marketplace and offer fully managed broadcast services that ensure 24 / 7 reliability and compliance. Trusted by 56% of the Top 50 media companies globally, Amagi powers over 7,000 channel deliveries across 300+ content distributors, processing 500K+ hours of content and generating 26 billion+ monetized ad impressions. Headquartered in Bengaluru, India, with a 1000+ member global team across Americas, EMEA and APAC, Amagi is redefining how media is created, distributed, and monetized—intelligently and globally

Our identity and mission :  Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the world&aposs foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi Way serving as our guiding light. In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.

Role : Technical Program Manager

Location : Bangalore

Department : Program Management

Amagi is seeking an experienced Technical Program Manager (TPM) to lead the planning, execution, and delivery of critical technical programs for enterprise customers. As a TPM, you will leverage a metrics-driven approach to ensure that projects are completed on time, within scope, and with the highest quality. You will also collaborate extensively with both internal teams and onsite customer-facing project management and technical teams, ensuring seamless communication and successful program execution.

This role requires a deep understanding of product functionality, strong technical expertise, and the ability to translate customer needs into actionable plans. You will use your ability to manage by data, deliver strategic insights, and guide cross-functional teams to achieve program goals.

Key Responsibilities :

1. Program Planning & Execution Excellence

Detailed Planning : Lead the creation of comprehensive, actionable plans for all technical programs, defining scope, schedule, and quality metrics. Ensure that all program milestones, including feature releases, defect resolutions, and customer deployments, are meticulously planned and tracked.

Metrics-Driven Execution : Manage program performance using quantitative metrics such as project timelines, resource allocation, issue tracking, and customer satisfaction scores. Use data to inform decision-making, proactively identify risks, and adjust plans when necessary.

Risk & Contingency Planning : Identify potential risks early in the planning phase, develop mitigation strategies, and maintain a risk register to ensure timely action.

Predictability & Transparency : Ensure predictability in program delivery by consistently monitoring and reporting progress against plan. Keep stakeholders updated on status, risks, and decisions using clear, transparent communication.

Rigorous Scope Management : Ensure strict control over project scope, with formal sign-off via a scoping document before any development starts. Track and manage any changes through a formal Change Request (CR) process.

Metrics-Driven Change Control : Assess the impact of scope changes using metrics to quantify their effects on timelines, resources, and budgets. Communicate changes to all stakeholders, ensuring alignment and tracking of adjustments.

Customer-Facing Defect Management : Track and prioritize Customer Found Defects (CFDs) based on agreed-upon SLAs, ensuring clear reporting and transparent communication with customers.

2. Enterprise Customer Management

Voice of the Customer : Act as the primary advocate for the customer, ensuring their needs and priorities are embedded in program planning and execution. Communicate any impact on customer deliverables promptly and transparently.

Customer-Focused Metrics : Track and report key customer satisfaction metrics, escalations, and defect resolution progress. Use insights from these metrics to continuously refine delivery processes and customer interactions.

Roadmap Alignment & Communication : Ensure the technical program roadmap aligns with the broader product roadmap. Collaborate with product management and customer success teams to balance customer expectations with product capabilities, using data to manage trade-offs.

L2 Handover & Post-Launch Support

Seamless L2 Handover : Ensure that key milestones (e.g., channel launches, upgrades, infrastructure changes) are followed by timely and complete L2 handovers. Track actions and ensure that they are completed within agreed-upon timelines.

Post-Launch Monitoring : Collaborate with Customer Success and onsite technical teams to monitor program performance post-launch, addressing any issues or customer concerns promptly.

3. Stakeholder & Cross-Functional Collaboration

Cross-Functional Collaboration : Collaborate closely with onsite customer-facing project management teams and technical teams to ensure alignment between customer needs and internal execution. Build strong relationships with these teams to ensure smooth communication and efficient problem-solving.

Joint Stakeholder Management : Partner with customer-facing teams to align on key milestones, risks, and customer priorities. Ensure that all stakeholders—internal and external—are kept updated on program status through clear, consistent communication and reporting.

Unified Escalation Management : Work collaboratively with onsite teams to identify potential escalations early and address them proactively. Manage escalations jointly, ensuring timely updates and resolutions for customers.

• Clear Communication : Establish transparent and effective communication channels with all internal and external stakeholders. Ensure that program plans, milestones, risks, and issues are clearly communicated to all parties using data to guide decision-making.

Internal Alignment : Collaborate with internal teams (Product Management, Engineering, QA, etc.) to ensure customer priorities are reflected in the technical execution of the program. Use metrics and data-driven insights to keep internal teams aligned and accountable.

4. Program Metrics & Reporting

Regular Reporting : Own the creation and maintenance of program dashboards and metrics to provide clear visibility into project health. Regularly update stakeholders on key performance indicators (KPIs) such as scope adherence, schedule performance, defect resolution, and customer satisfaction.

Impact Measurement : Define and track success metrics for the program. Ensure that KPIs such as on-time delivery, quality assurance, and cost control are consistently met.

5. Continuous Improvement

Process Refinement : Continuously assess the effectiveness of planning, execution, and reporting processes. Identify opportunities for improvement and implement changes that enhance the program's efficiency and success.

Product & Technical Expertise

Product Knowledge

Operational Understanding : Gain deep familiarity with AMAGI products, ensuring you can understand and leverage product features in common use-cases. You should be able to operate the product like an experienced user, understanding how each feature supports customer workflows.

Customer-Centric Use-Cases : Identify common use-cases and pain points that customers experience, ensuring that the technical program is aligned with their needs and expectations.

Technical Understanding

High-Level Architecture : Demonstrate a strong understanding of software product's technical architecture, including how product components interconnect to fulfill common use-cases.

Deployment & Architectural Diagrams : Be able to explain deployment and architectural diagrams for customer sites, showcasing how product components work together and how they are implemented in different environments.

Product Functionality : Be able to walk through product components, explaining their roles in customer workflows and how they interact to deliver value.

Success Criteria :

Adherence to Plan & Metrics : Ensure all projects stay on track with predefined plans and KPIs. Any deviations should be identified and addressed early with corrective actions taken.

Scope Control : No scope creep occurs without formal approval, and all changes are tracked and communicated with clear impact assessments.

Schedule & Cost Management : Ensure projects are delivered on time and within budget, with any delays or cost increases being managed through proactive mitigation plans.

Quality Assurance : Ensure that critical bugs are not shipped without exception approvals and that CFDs are tracked and resolved within SLAs.

Customer Satisfaction : Maintain strong customer relationships and consistently meet satisfaction targets through clear communication and timely, high-quality delivery.

Required Qualifications :

Experience : 5+ years in Technical Program Management, with a strong emphasis on planning, metrics management, and customer-facing collaboration.

Education : Bachelor's degree in Computer Science, Engineering, or related field. PMP, Agile, or similar certifications are a plus.

Technical Expertise : Strong understanding of technical program delivery in SaaS or enterprise environments. Familiarity with CloudPort's architecture and components is a plus.

Cross-Functional Collaboration : Proven ability to collaborate with onsite customer-facing project management and technical teams to ensure alignment and successful delivery.

Communication Skills : Excellent communication skills, including the ability to translate technical concepts into understandable language for non-technical stakeholders.

Preferred Qualifications :

Industry Knowledge : Familiarity with media, broadcasting, or cloud technology industries.

Agile Methodology : Experience with Agile methodologies and tools like Jira for project tracking and reporting.

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Skills Required

Metrics Management, Cloud Technology, Agile Methodologies, Jira