Desktop Support

As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that any issues are accurately defined and resolved through a thorough understanding of the products involved. Your commitment to quality will be evident as you work diligently to maintain the high standards of our world-class systems.

Roles & Responsibilities :

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in troubleshooting and resolving client issues effectively.
• Document client interactions and resolutions to enhance team knowledge.
• Collaborate with team members to improve service delivery and client satisfaction.

Professional & Technical Skills :

Additional Information :