Desktop Support Engineer

Job Summary

We are looking for a motivated and customer-focused

Desktop Support Engineer

to join our IT Infrastructure team. The candidate will provide day-to-day technical support to users, handle hardware / software issues, and ensure smooth IT operations.

Key Responsibilities

Install, configure, and troubleshoot

Windows, macOS, and Linux

systems.

Provide

Level 1 & 2

desktop and laptop support.

Manage

email (Outlook / Office 365 / Gmail)

configurations and troubleshooting.

Handle

Active Directory / Google Workspace

user account management.

Maintain

IT asset inventory

and ensure policy compliance.

Assist in

new joiner onboarding

(system setup, VPN access, etc.).

Troubleshoot

network and Wi-Fi

connectivity issues.

Provide

remote and on-site

user support.

Document issues and update the IT helpdesk system.

Required Skills

Good knowledge of

Windows 10 / 11 ,

macOS , and basic

Linux

commands.

Understanding of

DNS, DHCP, VPN, IP configuration .

Familiar with

antivirus and system update management .

Strong troubleshooting, communication, and documentation skills.

Preferred Qualifications

Degree / Diploma in

Computer Science or IT .

Certifications : CompTIA A+ ,

Microsoft Certified : Modern Desktop Administrator , or

RHCSA

(preferred).

Hands-on corporate IT support experience.

Experience 1-2 years.