Desktop Support Analyst

About Company :

Our Client is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

About Client :

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Job Title : Desktop support

Job Locations : Assam

Experience : 2+ Years

Work Mode : Hybrid

Detailed JD :

Candidate must be prepared for frequent travel to remote areas of mapped location branches as required by the project (Mandatory for Field Support profile).

Must be available Monday to Saturday (Mandatory for Field Support profile) with no holidays on Saturdays except of client site holidays.

Provide technical support and assistance to end-users regarding computer hardware, peripherals, Application, Networking, and others related to systems.

Diagnose and resolve hardware and connectivity issues for desktops, laptops, printers, scanners, and other peripherals as well as applications issue also.

Install, configure, and upgrade hardware components such as memory, hard drives, CPUs, Motherboard, Screen, and other peripherals as per actual requirements.

Conduct hardware repairs and replacements as needed, either on-site or through vendor support channels.

Collaborate with other IT staff to troubleshoot complex hardware-related problems and identify root causes.

Perform preventive maintenance tasks to ensure the reliability and longevity of desktop hardware based on project requirements.

Should be perform the endpoint compliance check and Physical Asset verification whenever required asper project assignment.

Candidate Must be able to troubleshoot connectivity issues related to Cat5 or Cat6 LAN cables, troubleshoot LAN cables, and perform LAN redressing in switch racks.