IT Manager, OPSTech IT -Service Desk

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.

Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his / her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. It is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. PProven ability to operate effectively in high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom / PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired.

BASIC QUALIFICATIONS

Bachelor's degree or 4+ years relevant professional, industry or military experience. 5+ years of experience developing a team of technical professionals across multiple locations. Experience working with stakeholders to communicate issues while balancing business expectations. Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage). Experience working with network architecture and client server technology.

PREFERRED QUALIFICATIONS

Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business, or Technical discipline. Strong analytical problem-solving skills. Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams Experienced in making data-driven decisions. Established time management skills with the ability to direct multiple projects simultaneously. Experience in procurement, budgeting, forecasting, and asset management. Proven skills in leadership development and team building. Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences. 2+ years of experience with Service Desk, remote support, and KPI tracking.

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