Job Title : Level 2 Production Support Engineer GenAI Platform
Technical Skills
- Strong experience with Kubernetes cluster operations and troubleshooting
- Hands-on experience with observability tools (e.g., Prometheus, Grafana, ELK stack, Jaeger, or similar)
- Experience with cloud-native platforms (vanilla K8s) and containerized deployments
- Familiarity with incident management and escalation processes
- Proficiency in analyzing logs and system metrics for diagnosis
- Experience with JIRA or similar ticketing systems
Nice to have experience
Prior experience in Level 2 production support for AI / ML or GenAI platformsFamiliarity with vLLM, KServe, or similar model serving frameworksExperience supporting no-code / low-code platforms or toolsUnderstanding of AI / GenAI concepts, prompt engineering, and agent frameworksKnowledge of MCP (Model Context Protocol) serversExperience with GitOps practices and CI / CD pipelinesNote : We understand that GenAI is a rapidly evolving field. We're looking for strong infrastructure and support engineers who are eager to learn and grow with emerging technologies. Domain expertise in GenAI can be developed on the job.