Customer Success Manager

Associate Customer Success Manager at Superset

Who are we?

Sup erset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring automation platform for employers.

We are a Blume Ventures backed startup and, now backed by Great Learning, simplifying the graduate recruitment market in India in unique ways. At present, we work with 700+ colleges and 1800+ recruiters in India and are growing fast. Enterprises like Capgemini, Wipro, Cognizant, Hexaware, HDFC Bank, RPG Group and 100’s more use Superset tools to automate their campus hiring process.

Location - Bangalore

What will you do?

As an ACSM at Superset, you’ll be responsible for handling our university clients / customers, handholding during initial on-site implementation of the software platform and building long-term relationships with them. We need help with :

• Managing multiple stakeholders and understanding their respective business needs throughout the customer lifecycle,
• Providing good customer experience by ensuring that Superset is successfully and smoothly rolled out to the customer - provide software platform training to placements staff and help them set-up the platform,
• Handling escalations and ensuring long term working relationship with the respective university POCs,
• You’ll be required to help potential clients with respect to the platform use, best practices, and promote adoption,
• Keeping a track of adoption metrics to preempt churn rate and managing renewals.

This is a role with huge responsibility as you would be entrusted with customer success and student adoption. Requirements | You’ll be a great addition to the team if :

How can Superset help you on your journey?