Teleperformance - Assistant Manager - Risk & Compliance

Key Responsibilities :

Risk & Control Support :

• Assist in conducting risk assessments to identify, evaluate, and prioritize potential operational, regulatory, and IT risks.
• Support the development and implementation of risk mitigation strategies and internal controls.
• Monitor key risk indicators (KRIs) and assist in reporting on risk exposures.
• Compliance & Audit Assurance : Ensure compliance with relevant internal policies, procedures, and external regulatory requirements.
• Act as an ISO certified auditor, supporting and conducting internal audits related to ISO standards (e.g, ISO 27001, ISO 9001, etc., specify if a particular ISO standard is primary).
• Assist in preparing for and managing external audits, ensuring all documentation is accurate and readily available.
• Help track and resolve audit findings and non-conformities.
• Policy & Procedure Implementation : Assist in the review and implementation of risk and compliance policies and procedures across various business functions.
• Support awareness and training initiatives to embed a culture of compliance.
• Documentation & Reporting : Maintain accurate and comprehensive documentation of risk assessments, audit findings, control frameworks, and compliance activities.
• Prepare reports and presentations for management on risk and compliance status.
• Qualifications & Skills Experience : 2-3 years of experience in risk management, compliance, internal audit, or quality management roles.
• Certifications : Must be an ISO certified auditor (e.g, ISO 27001 Lead Auditor, ISO 9001 Lead Auditor, specify if a particular ISO standard is critical).
• Education : Bachelor's degree in Business Administration, Information Technology, Accounting, Finance, or a related field.
• Technical Skills : Good understanding of risk management principles and frameworks.
• Familiarity with regulatory compliance concepts.
• Experience with audit methodologies and processes.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Soft Skills : Excellent analytical skills and strong attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively within a team.
• High level of integrity, professionalism, and ethical conduct

(ref : iimjobs.com)