Job Description
Job Title : Contract HR Operations Specialist
Location : Baner
Work Mode : Hybrid (3 days from office / 2 WFH)
Reporting To : Manager HRBP
Role Overview
We are seeking a skilled and experienced Contract HR Operations Specialist to support our GSC CoE HR team in managing core HR operations contract workforce administration and data-driven reporting. The ideal candidate will bring strong analytical capabilities process orientation and stakeholder management skills to ensure seamless HR service delivery and compliance.
Key Responsibilities
HR Operations & Employee Lifecycle Management
- Manage HR operations including Operation Excellence onboarding offboarding employee data updates and documentation.
- Ensure timely processing of employee records background verification and compliance with internal policies and statutory requirements.
- Maintain and update HRIS data with accurate employee data.
Ticketing & Query Resolution
Monitor and manage the HR ticketing system to ensure timely resolution of employee queries.Escalate unresolved issues to relevant stakeholders and track closure timelines.Analyze ticket trends and recommend process improvements.Contract Resource Management
Administer contract employee lifecycle including onboarding extension exit formalities and compliance tracking.Coordinate with vendors and internal teams for contract renewals documentation and audit readiness.Maintain a centralized tracker for contract resources and ensure alignment with workforce planning.Data Analytics & HR Reporting
Collate analyze and interpret HR data to generate actionable insights.Prepare dashboards and reports for HR metrics such as attrition headcount ticket resolution and contract workforce status.Support HRBP team in data-driven decision-making and strategic planning.Monthly MIS & Stakeholder Communication
Prepare and share monthly MIS reports with cross-functional teams including Finance and Facilities.Ensure accuracy timeliness and relevance of data shared.Collaborate with internal teams to align reporting formats and expectations.Educational Qualification
MBA in Human Resources from a recognized university or institution.
Experience
Minimum 5 years of hands-on experience in HR operations preferably in a mid-to-large scale organization.Proven experience in managing contract workforce and HR ticketing systems.Exposure to HR analytics and MIS reporting is essential.Skills & Competencies
Strong understanding of HR processes policies and compliance frameworks.Proficiency in MS Excel HRIS platforms and data visualization tools (e.g. Power BI Tableau).Excellent communication and interpersonal skills to manage internal and external stakeholders.Ability to work independently prioritize tasks and meet deadlines.High attention to detail and process orientation.Preferred Attributes
Experience working in a fast-paced dynamic environment.Ability to handle confidential information with integrity.Collaborative mindset with a proactive approach to problem-solving.Key Skills
Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management
Employment Type : Full Time
Experience : years
Vacancy : 1