Customer Support Executive (B2B)

About the Role

At Art Gharana, we believe creativity can transform workplaces. As we expand our corporate (B2B) vertical globally, we’re looking for a Customer Support Executive who can deliver outstanding client experiences to our corporate partners and learners across time zones.

This isn’t a script-reading support job — you’ll be the human connection that ensures our clients and their teams enjoy a seamless, supportive, and joyful learning experience.

What You’ll Do

• Handle inbound queries and issue resolution for our B2B clients via email, chat, calls, and collaborative tools (MS Teams, Slack, etc.)
• Act as the first line of communication for partner companies and learners enrolled under their accounts
• Maintain high responsiveness and empathy in every interaction
• Coordinate internally with program managers, operations, and tech teams to resolve issues
• Document and track all client communications and updates accurately
• Identify recurring challenges and share insights to improve client experience
• Ensure SLAs and quality metrics are consistently met