Talent.com
Customer Support Executive

Customer Support Executive

ConfidentialBhopal
6 days ago
Job description

Key Responsibilities

Customer Interaction

  • Handle customer queries via phone, email, chat, or social media
  • Provide accurate information about products or services
  • Assist customers in resolving issues in a timely and professional manner

Issue Resolution

  • Identify customer problems and provide appropriate solutions or escalate as required
  • Follow up to ensure complete resolution and customer satisfaction

    • Data Management

  • Maintain detailed records of customer interactions in CRM or support tools
  • Log feedback, complaints, and recurring issues for internal review

    • Coordination

  • Work with internal departments like operations, sales, or technical teams to resolve customer issues
  • Provide feedback to relevant teams for product or service improvements

    • Process Compliance

  • Adhere to standard operating procedures and service-level agreements
  • Ensure quality and timely handling of all assigned tickets or calls

    • Required Qualifications and Experience

  • Bachelor's degree in any field (preferred)
  • 0 to 1 year of experience in customer service, call center, or support role (freshers welcome)

    • Skills Required

    crm software, Technical Support, Troubleshooting Skills, Customer Service, Communication Skills, Problem Solving, Time Management

    Create a job alert for this search

    Customer Support Executive • Bhopal