Hiring For Customer Support Executive

ConfidentialBhopal

6 days ago

Job description

Role Overview

We are hiring dynamic and customer-focused individuals for our Voice & Chat Process team. As a Customer Support Executive, you will be the first point of contact for customers via phone and chat, helping resolve their queries efficiently and ensuring high customer satisfaction.

Key Responsibilities

Handle customer interactions via voice and chat channels professionally
Resolve queries related to products, services, or policies
Ensure customer satisfaction through prompt and effective responses
Maintain accurate records of customer interactions
Follow communication scripts, guidelines, and procedures
Escalate unresolved issues to the appropriate internal teams

Eligibility Criteria

Graduate in any stream (mandatory)

Excellent verbal and written communication skills in English

Comfortable with rotational shifts and 5-day work week

Immediate joiners preferred

Skills Required

crm software, Troubleshooting, Customer Service, Data Entry, Time Management, Communication Skills, Problem Solving

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Customer Support Executive • Bhopal