Business Analyst

Job Title :

Business Analyst – ServiceNow Identity & Access Management (IAM)

Experience Required :

4+ years (including minimum 2 years in ServiceNow IAM)

Location :

Hyderbad,Bangalore,Pune,Noida

Employment Type : Full-time

Job Summary :

We are seeking an experienced

Business Analyst

with a strong background in

ServiceNow

and

Identity & Access Management (IAM)

• . The ideal candidate will be responsible for gathering, analyzing, and documenting business requirements, translating them into technical solutions within the ServiceNow platform, and ensuring alignment with IAM best practices.

Key Responsibilities

Collaborate with business and technical teams to define requirements and use cases for

Identity and Access Management (IAM)

solutions in

ServiceNow

Analyze, document, and validate business and functional requirements related to

personal and service accounts

Distinguish between

privileged and non-privileged accounts

, and manage

human-to-system

and

system-to-system

identities.

Work closely with ServiceNow developers to ensure IAM functionalities are effectively implemented and integrated.

Participate actively in

Agile Scrum

ceremonies and contribute to backlog refinement, sprint planning, and retrospectives.

Develop detailed documentation including business requirements, functional specifications, and process flows.

Support continuous improvement and process optimization within IAM and ServiceNow modules.

Liaise with stakeholders to ensure effective communication and alignment across business and technology teams.

Required Skills & Experience

4+ years

of overall experience as a

Software Business Analyst

2+ years

of hands-on experience working on

ServiceNow IAM

or related Identity Management applications.

Solid understanding of

ServiceNow functionality, database structure, and APIs

Strong knowledge of

IAM concepts

—including management of personal / service accounts, privilege levels, and access governance.

Familiarity with IAM technologies such as

Active Directory, LDAP, UNIX, iSeries, and databases

Proven ability in

requirement gathering, documentation, and stakeholder management

Strong analytical, problem-solving, and facilitation skills.

Excellent

verbal and written communication

skills.

Working knowledge of

Agile / Scrum methodologies

Preferred Certifications

Business Analysis Certifications :

Certified Business Analysis Professional (

CBAP

Certification of Capability in Business Analysis (

CCBA

Security Certifications (Optional) :

Certified Information Security Manager (

CISM

Certified Information Systems Auditor (

CISA

Optional / Additional Skills

Experience in

developing or configuring ServiceNow applications

(2+ years preferred).

Exposure to

ITSM

or

ITOM

modules is a plus.

Key Skills

ServiceNow | Business Analysis | IAM | Active Directory | Agile | CBAP | CCBA | CISM | CISA