Aarush Impact - Lead - Process Excellence & Digital Transformation

Description : About the Client :

Our client is a mission-driven organization working to create large-scale social impact across multiple geographies. They operate at the intersection of technology, policy, and community transformation, partnering with governments, nonprofits, and global institutions to strengthen systems and drive measurable outcomes.

They value innovation, agility, and evidence-based problem-solving, and are now seeking a Process Excellence and Digital Transformation Lead to drive operational excellence and technology adoption across the organization.

Role Overview :

The Process Excellence and Digital Transformation Lead will analyze, design, and optimize organizational processes across functions and regions.

The role calls for a strategic and systems-thinking professional who can connect the dots between people, processes, and technology. The ideal candidate will have a strong product mindset, AI curiosity, and the ability to translate business challenges into scalable, tech-enabled solutions.

This is a hands-on role that combines process design, change management, and digital innovation.

Key Responsibilities :

• Process Improvement : Conduct detailed reviews of current processes to identify inefficiencies and standardize workflows.
• Process Design & Implementation : Build and implement improved processes aligned with organizational goals.
• Technology & AI Enablement : Partner with the tech team to design AI-driven tools and internal products that digitize workflows and automate routine processes.
• Change Management : Drive adoption of new processes and systems through effective communication and training.
• Strategic Projects : Lead process-focused initiatives, ensuring measurable outcomes.
• OKRs & SOPs : Support teams in defining OKRs, building SOPs, and ensuring consistency across regions using AI-enabled playbooks.
• Continuous Improvement : Create a culture of efficiency, standardization, and innovation across teams.

Key Requirements :

Reporting to : Head of AI

Employment Type : Full-time

(ref : iimjobs.com)