Senior Associate- Process Improvement

Join a team at the forefront of the payments revolution, shaping the future of global operations. As a Discovery Lead, you will empower leaders with actionable insights and transformative recommendations. Be part of a dynamic group driving client experience, revenue growth, and risk mitigation.

Job Summary :

As a Discovery Lead within the POSIG Process Optimization team, you will analyze and transform business processes across Payments Operations. You will leverage diagnostic tools and data-driven insights to identify and deliver impactful improvements. Your work will enable global scalability and enhance operational excellence.

Job Responsibilities :

• Perform business process reviews to identify improvement opportunities
• Conduct data-driven analysis to quantify benefits and gain insights
• Collaborate with Operations leaders and key partners across the bank
• Learn and leverage diagnostic toolsets such as Process Mining and Task Capture
• Lead data analysis and connect diagnostic datasets for process improvement
• Manage analysis projects to deliver outcomes within defined timeframes
• Compile and present updates to stakeholders at all organizational levels
• Explore and understand business problems using advanced tools
• Deliver process improvement insights to key stakeholders
• Communicate effectively to share analysis outputs
• Support adoption of emerging technologies in process optimization

Required Qualifications, Capabilities, and Skills :

Preferred Qualifications, Capabilities, and Skills :