Client Success Specialist V

AtFYERS(Focus Your Energy and Reform Self), our mission is "To Empower New-age Traders & Investors with the Best-in-class Technology and Platforms" We are a bootstrapped company led by our founders who are extremely passionate about creating best in class value to our diverse customers, employees, and communities. We are seeking a dynamic and experienced Franchise Manager with expertise in stock brokering and mutual funds to drive growth and manage our franchise network. Key Responsibilities : Partner Acquisition and Activation : Conduct outreach activities to build a database of qualified leads. Engage with potential leads and onboard them as partners. Drive partner activation to generate business impact. Partner Relationship Management : Develop and maintain strong, long-term relationships with key partners. Act as the main point of contact for partners, addressing their needs and concerns promptly. Conduct regular check-ins and performance reviews with partners. Performance and Target Management : Set and monitor performance targets for partners, ensuring alignment with company goals. Analyse partner performance data to identify trends, opportunities, and areas for improvement. Develop and implement strategies to help partners achieve their targets and drive more leads. Training and Support : Provide training and resources to partners on products, sales techniques, and best practices. Organize webinars, workshops, and other training sessions to enhance partner capabilities. Offer ongoing support and guidance to partners, helping them navigate challenges and optimize their performance. Collaboration and Coordination : Collaborate with internal teams ( Marketing, Customer Success) to align partner initiatives with company strategies. Coordinate with the product team to communicate partner feedback and ensure product improvements meet partner needs. Work closely with the activation team to drive customer activation through partner channels. Reporting and Analysis : Prepare and present regular reports on partner performance and activities to senior management. Use data-driven insights to make informed decisions and recommendations for partner programs. Key Competencies / Requirements Proven experience in stock brokering and mutual funds Lead Generation & Onboarding : Demonstrated ability to identify, engage, and successfully onboard new partners to drive business growth Relationship Building : Ability to establish and maintain strong relationships with partners. Strategic Thinking : Ability to develop and implement effective partner strategies. Problem Solving : Strong problem-solving skills and ability to address partner concerns effectively. Communication : Excellent verbal and written communication skills. Results-Oriented : Focus on achieving targets and driving partner success.