Technical Support Engineer

Company : Jetking Technologies Location : Mumbai, Andheri East No. of Positions : 12 Remuneration : 20,000 CTC (16,000 Net Take Home) Work Mode : Onsite (No Work from Home) Work Days : 6 Days a Week (Must be willing to work on weekends, with one weekly off) Eligibility Criteria : - Education : B.Sc. IT Freshers OR B.Sc. Graduates with Certification in Hardware & Networking - Technical Skills : Basic knowledge of hardware and networking is mandatory - Other Requirements : Strong communication skills and proficiency in MS Office Roles & Responsibilities : - Provide technical and non-technical support by coordinating with different teams for smooth operations. - Handle on-call assistance for troubleshooting hardware and networking issues. - Perform basic Excel activities, including data entry and report generation. - Ensure timely closure of service tickets and maintain accurate records. - Offer real-time support to internal and external stakeholders. - Monitor and analyze system performance, escalating issues as required. - Utilize MS Office tools effectively for documentation and reporting. - Demonstrate strong problem-solving skills and the ability to multitask efficiently. Note : - Candidates must be open to working on Saturdays & Sundays. - Work-from-home is not available for this role. - Excellent career growth opportunities in the IT support domain.

• . Skillset Required : IT support, Desktop Support, hardware networking