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Technical Support Engineers
Tejas Networksmumbai, India19 hours ago
Job descriptionStrong hold on Optical (SDH / SONET) ,DWDM / OTN, EoS (Ethernet over SDH), Packet Network protocols & technologies (.1q,QinQ,STP,ERPS,SATOP / CEM, MPLS-TP, OSPF etc.). Ability to debug / analyze / categorize and troubleshoot telco issues efficiently and effectively. Soft Skills : Excellent Verbal / Written communication skills, Polite, Team player, Individual contributor, Self learner.
Requirement : -
Roles and Responsibilities :
- You will be the customer champion who is able to successfully drive telco issues to resolution in line with our resolution mandate.
- You will ensure that response and resolution time lines are met for field issues, as per committed SLA to customer.
- You will use your knowledge and capabilities to propose innovative solutions and work-arounds as required.
- You will intelligneltly escalate field issues and work with the development team to resolve unique customer challenges.
- You will prioritize your own work in line with the team objectives. and provides guidance, mentoring to others in the team
- You will be required to harmoniously work in a team environment and promote a work culture of excellence.
Skills :
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Technical Support Engineer • mumbai, India
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