Field Service Engineer

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

Job Location : Bangalore

Primary Purpose :

To install, service and repair Oxford Instruments NanoScience products in line with current safe working practices achieving customer satisfaction against ordered specification.

Key Responsibilities

• Service provision within allocated timescales to include Installation planning : Ensuring equipment, Cryogens and facilities are available at customer’s site to allow efficient service and repair work.
• Pre-installation preparation : Ensure you fully understand performance criteria, achieved factory test results, mode of operation.
• Service reports : Accurate and timely reports ensuring confirmation of specifications met and where appropriate accurate and concise documentation of any quality defects.
• Site risk assessments : Ensure prior to commencing work on a customer site a risk assessment is carried out and recorded
• Customer communication : Ensure customers fully understand the scope of the installation / service and provide timely updates to any potential changes
• Customer Training : Ensure customer understands full operation of system.
• Act as ambassador for the company enhancing customer satisfaction minimising risk and cost.
• Help desk support : responding to customer incidents reported by the customer as well as remote resolution support.
• The role requires extensive travel within India. Typically, travel is required Monday to Friday with occasional weekend working when needed. The role is expected to be 75% travel, 25% office based technical support.
• Support whole Asia installation and service activities when assigned.
• Team up with sales in India to build positive OINS brand image by delivering first class customer experience and demonstrating strong ownership to support our customers.

Indicative Performance Measures

Education / Qualifications :

Professional Skills / Abilities :

Personal Qualities :