Service Engineer

Job Summary :

The Service Engineer is responsible for providing technical support and maintenance services to customers. This includes equipment installation, troubleshooting, diagnostics, and repair, as well as training end-users and ensuring customer satisfaction. The role may involve on-site visits, remote support, and collaboration with internal teams.

Key Responsibilities :

• Installation & Commissioning
• Install and commission equipment and systems at customer sites.
• Ensure setup meets manufacturer and customer specifications.
• Maintenance & Repair
• Perform routine maintenance and emergency repairs.
• Diagnose mechanical, electrical, or software issues and implement solutions.
• Technical Support
• Provide on-site or remote technical support to resolve product issues.
• Respond to customer inquiries and escalate complex problems when needed.
• Documentation & Reporting
• Maintain service logs, write reports, and update records in service databases.
• Document problems, actions taken, and parts used.
• Customer Training & Communication
• Train customers on proper use and basic maintenance of equipment.
• Maintain a professional and customer-focused approach.
• Quality & Safety Compliance
• Follow company policies and safety regulations.
• Ensure all services comply with industry standards and customer requirements.
Qualifications :
• Education :
• Diploma or ITI ( Mechanical / Electrical)
• Experience :
• 3+ years of relevant experience (entry-level roles may not require prior experience)

Skills

Work Environment :