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Field Service Engineer I
Waters CorporationMumbai, Maharashtra, India13 hours ago
Job descriptionBachelors / Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education 3 years of experience with installation, performance maintenance, troubleshooting, support and / or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC / MS, HPLC / UPLC, SFC, Informatics) Ability to perform effective system level troubleshooting Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN) Must possess a strong customer focus Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs Personal sense of integrity Effective time management skills System level approach to problem solving Analytical mindset with a strong drive to resolve open issues Excellent verbal and written communication skills This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.
Responsibilities
- Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC / MS, HPLC / UPLC, SFC, Informatics)
- Establish and maintain effective relationships with external and internal customers ensuring their success
- Manage customer expectations, by communicating work performed and providing follow up plan if needed
- Ensure customer compliance regulations are followed
- Deliver system level training at customer sites
- Manage service inventory according to Waters policies
- Issue field service reports daily to document work performed
- Maintain sound knowledge regarding the technology and customers' application demands
- Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
- Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Qualifications
Education :
Experience :
Skills :
Travel :
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Field Service Engineer • Mumbai, Maharashtra, India
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