Head of Product Implementation - InsureTech (P&C)

This is not a Product Manager hiring.

We are looking for an Head of Product Implementation to perform a lead role in managing the implementation projects & teams of our enterprise software products. The role will be part of professional services set-up in an Insurtech product organisation. You will take ownership for building implementation teams and delivering implementations of our advanced technology products in the global insurance and reinsurance customers. This is a mix of leadership and hands-on role in fast paced and agile environment.

Setting up and Leading Product Implementations :

• Create implementation framework for managing delivery of implementation projects
• Lead client implementation, service delivery providing management and oversight of implementation projects and staffing including project assignments, capacity planning, project profitability and delivery governance
• Maintains complete control on product implementation schedule, budget and risk / issues
• Identify project risks early and assist by providing prudent and timely recommendations for risk avoidance
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
• Communicates effectively with clients to identify needs and evaluate alternative business solutions
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships
• Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery
• Actively drive SI partnership and competency development of the product implementation
• Work with the finance and PMO to support customer invoicing and change management

Leadership & Strategic Involvement :

Presales :

What would you bring?

How would you outshine in your current role? (Desirable Skills)