Urgent Requirement for VP - Product Implementation

Urgent Requirement For VP - Product Implementation

About the Role :

We are looking for a Head of Product Implementations to lead the successful deployment of our spend management SaaS platform across enterprise customers. This is a leadership role that blends project delivery , client engagement , product configuration , and revenue assurance .

You will be responsible for ensuring clients go live on time, within scope, and with high satisfaction — unlocking the business value of our solution right from the start.

Key Responsibilities 🛠 Project & Delivery Management

• Own the end-to-end implementation process for enterprise customers.
• Define and standardize implementation methodology, playbooks, and timelines.
• Plan and manage project resources, risks, and escalations.

🧩 Product Configuration & Enablement

Translate customer needs into product configuration, workflows, and user roles.

Guide clients through system setup, integrations, and UAT.

Work closely with product and engineering on customization or roadmap alignment.

👥 Client Management

Act as the primary point of contact during implementation.

Build strong relationships with client stakeholders (Finance, IT, Procurement, etc.).

Drive adoption and prepare the customer for post-go-live success.

💰 Revenue Assurance

Ensure timely and milestone-based revenue recognition.

Work with sales and finance teams to align contracts with delivery plans.

Track project profitability, scope creep, and effort allocation.

📊 Team Leadership & Process Improvement

Build and lead a team of implementation managers or specialists.

Establish metrics for project success, client satisfaction, and onboarding efficiency.

Continuously improve internal processes and implementation tools / templates.

Key Skills & Experience

Experience 8–12 years in SaaS / enterprise software implementations; at least 3 in a leadership role

Project Management

Strong skills in managing large, multi-stakeholder projects (PMP / Prince2 a plus)

Client Engagement

Ability to manage enterprise clients, handle C-level interactions, and drive outcomes

Domain Knowledge

Understanding of finance processes (spend, AP, procurement) is a strong advantage

Product Orientation

Able to configure products, interpret use cases, and work with product teams on gaps

Communication

Clear, confident communicator — verbal, written, and presentation

Revenue Awareness

Experience working with revenue milestones, billing triggers, and financial planning

KPIs

Minimised Average implementation duration

Maximised % implementations delivered on time / on budget

Max Client satisfaction (CSAT / NPS) at go-live

Quick Time to first value (TTFV) or go-live

Revenue recognition vs plan

Team utilization & productivity

Why This Role is Important

Your SaaS product’s success depends not just on features — but on how quickly and effectively it becomes operational for clients. The Head of Product Implementations ensures that onboarding is not a bottleneck, but a competitive advantage.

Reporting To :

COO