REF83272T-Deputy Manager- PTP (Payments) Pune-APAC shiftsWNS Global Services • Pune, Maharashtra, India
REF83272T-Deputy Manager- PTP (Payments) Pune-APAC shifts
WNS Global Services • Pune, Maharashtra, India
30+ days ago
Job descriptionFirst point of contact for client engagement / escalation management Identify and work towards improvements projects resulting in process efficiencies Focus on SLA / KPIs and governance Experience of leading a team of 10FTEs Is proactive in meeting counterparts and key people from same or different units that he / she is required to work with Establishes a clear understanding on the larger goals that both parties need to contribute to In case of differences with others makes efforts to understand the others priorities and contexts; always keeps the larger goal in mind for resolving these differences Addresses problems and finds solutions by working within and between WNS teams including consultation with and / or escalation to other towers when required. Is able to solve routine problems in own area of work by identifying the apparent causes Defines solutions for problems both the immediate problem as well as to ensure non-recurrence of the problem by addressing the root cause. Gathers information trends and analyses cause-effect relationships for anomalies errors and aberrations in output Proposes coordinates and drives implementation of process improvements along with the transformation team. Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Anticipates areas where support or influence will be required4. Is able to influence using data facts as well as different viewpoint Relevant experience includes experience in following areas based on the requirement : Invoice processing Exception handling Vendor master management Helpdesk / Service desk Open item remediation GRIR analysis and follow-ups T&E / Concur Payments Procurement Support SAP knowledge strongly preferred Should be comfortable to work from office for an APAC shift (7 : 30am to 4 : 30pm)
Qualifications :
a) Commerce / Accounts Graduate b) Semi qualified accountants a) Minimum of 7 to 10 years of relevant experience and
Remote Work : No
Employment Type : Full-time
Key Skills
Google Analytics,Fund Management,Apparel,Bus Driving,Banquet Server
Experience : years
Vacancy : 1
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Manager Manager • Pune, Maharashtra, India
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