Front Office Manager

About The Opportunity

Hospitality — Upscale full-service hotel sector serving business and leisure travelers across India. We deliver high-touch guest experiences across rooms, F&B and events with an emphasis on operational excellence and revenue integrity. Standardized title : Front Office Manager.

Location : India | Workplace : On-site

Role & Responsibilities

• Lead daily front office operations including check-in / check-out, reservations, billing, cashiering and concierge services to ensure a seamless guest journey.
• Coach, schedule and motivate front desk, concierge and night-audit teams; conduct shift handovers and maintain staffing levels to meet occupancy and service targets.
• Enforce SOPs for guest service, arrivals / departures, VIP handling and lost & found while driving measurable improvements in guest satisfaction scores (GSS / NPS).
• Manage room inventory coordination with reservations, housekeeping and revenue teams to optimise room allocation, upsell opportunities and forecasted pick-up.
• Own daily cash & payment reconciliations, audit trail, billing accuracy and fraud-prevention controls; liaise with finance on discrepancies.
• Resolve guest complaints and incidents promptly, escalate when required and implement corrective actions to minimise recurrence.

Skills & Qualifications

Must-Have

Preferred

Minimum Qualifications

Benefits & Culture Highlights

This role is crafted for high-performing hospitality professionals who can combine operational rigour with a service mindset to elevate guest experiences and protect hotel revenue. Apply if you thrive in fast-paced, guest-centric environments and enjoy leading teams to exceed standards.

Skills : front office management,front office,customer handling,team handling

Skills Required

Reservation Management, Guest Relations, Cash Handling, Point Of Sale, Microsoft Excel