Manager, Middle Office

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

Manage query remediation and other day-to-day processing, ensuring timely escalation to minimise risk exposure.

New business enablement and solutions, partner to deliver strategic FM initiatives :

Drive Operational readiness

Collaborate with internal stakeholders to achieve seamless follow the sun model and constantly seek opportunities to achieve process consistency.

Face of Operations to Trading and Sales Desks - primary point of contact :

Insulate FM from post execution processing / queries, represent Operations functions

Build team profile with the Front Office

Stakeholder engagement, 2-way flow of information - "Trusted Advisor"

Build strong relationship with internal teams to facilitate efficient communications and speedy resolutions of issues :

Identify and close knowledge gaps within the Hubs through hands on training

Drive continuous improvement and innovate :

Partner with Technology to deliver transformation

Work with FO to identify booking model improvements and drive efficiency

Be up to date and ensure compliance with regulatory requirements

Adherence to Ops Risk Framework standards of implementation and process management.

Constantly seek opportunities to improve global consistency, work closely with the onshore and other regions to close gaps and standardise processes.

Build strong relationship with Onshore Middle-Office to facilitate efficient communications and speedy resolutions of issues :

Identify and close knowledge gaps through hands on training

Be the subject matter expert for MIS, cost-per-trade, touch points per trade - drive their evolution and identify areas to proactively add value through improved data

Operations representation for external / internal and regulator scheduled audits : Ensure Audit points are addressed within timelines

Achieve regulatory compliance and future proof the Middle Office model through a strong understanding of current rules and anticipation of upcoming regulations

Adherence to Ops Risk Framework standards of implementation and process management :

Continuous review of procedures and booking model

Key Responsibilities

Strategy

Risk Manager : Define the standard to effectively control the T-0 business day; understand regulations, key trends, and external incidents, proactively highlights risks and provide insights and recommendations to strengthen the control environment

Business

Perform controls and checks related to Trade capture and life cycling of vanilla and structured products - FX, Rates, Credit, Repo and Treasury Markets , ensuring accuracy , completeness and exception resolutions while partnering closely with FO and Risk stakeholders.

Processes

Collaborate with FO and technology teams to identify booking model improvements enhance STP efficiency

and promote consistency in trade capture and post trade workflows. Contribute to continuous process enhancements through automation , exception analytics and adoption of best practices

People & Talent

Act as a SME and mentor within the team by sharing process knowledge and supporting cross training initiatives. Foster a culture of accountability , transparent , and control first mindset

Risk Management

Ensure timely escalation and closure of trade exceptions in line with the escalation policy

Governance

Comply with all the group standards, policies, procedures, and guidelines as applicable and values of the Bank at all times

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead to achieve the outcomes set out in the Bank's Conduct Principles.

Key stakeholders

FMO -Involved in different processes catering internal & external clients from various financial sectors, representative in group and country not limited to Front office Desk

Qualifications

University Degree / MBA

or equivalent qualification

Skills and Experience

Financial Market product and process knowledge

Process & Control Monitoring

Data analysis & Reporting

Operational Risk Management

Transformation & Digitisation Awareness

Exception & Reconciliation Management

MIS

& Reporting Skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.