Customer Service Representative-Reputed Jewelry Industry-Mumbai, Maharashtra, India-25K -Kajal -8291863814
Seven Consultancynavi mumbai, IndiaJOB DETAILS
Serves customers by providing product and service information and resolving product and service problems.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Filling up RMA
Email Drafting Knowledge.
FUNCTIONAL AREA
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