Customer Service Representative

Customer Service Executive – Rentkar

CTC : ₹1.8 – 3 LPA

Location : Andheri East, Mumbai (On-site)

About Rentkar

Rentkar is India’s fastest-growing rental platform for tech gadgets and lifestyle products – from PS5 consoles and gaming laptops to GoPros, cameras, guitars, and more . With zero-deposit rentals and same-day delivery, we’re redefining how people experience technology.

Role Overview

We’re looking for a Customer Service Executive to handle customer queries and provide seamless support for Rentkar’s wide range of products. You’ll be the first point of contact for our gamers, creators, musicians, and tech enthusiasts—making sure their rental experience is smooth, reliable, and delightful.

Key Responsibilities

• Respond to customer queries via phone, WhatsApp, email, and chat.
• Assist customers with product knowledge, rental process, delivery timelines, and troubleshooting .
• Coordinate with operations and logistics teams for timely deliveries and pickups.
• Maintain detailed records of customer interactions and ensure proper follow-ups.
• Handle escalations with empathy and professionalism.
• Share customer feedback with the product / ops teams to improve service quality.

Requirements

What We Offer