Customer Service Representative

KServe BPO Private LTD is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in the management consulting industry. As a key member of our organization, you will play an essential role in ensuring client satisfaction and fostering positive relationships. The ideal candidate will demonstrate exceptional communication skills, a passion for problem-solving, and a commitment to delivering top-notch service. You will be the first point of contact for clients, handling inquiries, resolving issues, and providing support via various communication channels. It is vital that you possess a keen understanding of client needs and can articulate solutions effectively. Our fast-paced environment requires someone who is adaptable, organized, and capable of managing multiple tasks simultaneously. You will collaborate closely with other departments to ensure seamless service delivery and provide feedback that contributes to our continuous improvement efforts. This is an excellent opportunity for individuals looking to grow their careers in customer service and management consulting, where you will have the opportunity to make a meaningful impact on our clients' experiences and contribute to the overall success of KServe BPO Private LTD.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Resolve client complaints and issues efficiently and effectively to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with internal teams to enhance service delivery and client satisfaction.
• Provide product and service information to clients and guide them in selecting the right solutions for their needs.
• Identify opportunities for service improvements and suggest changes to enhance the client experience.
• Follow up with clients to ensure their needs are met and gather feedback for continual improvement.

Requirements