Tech support associate l1

Job Title : Tech Support Associate L1

Location : Bengaluru

Work Type : Hybrid

Payroll : TECEZE

Client : Publicis Re : Sources

Experience : 2–4 years

About the Role

We are seeking an energetic and driven IT Support Engineer to join our team in Bengaluru. The ideal candidate will have a strong background in Windows and Mac OS troubleshooting, basic networking, and vendor coordination, with a passion for delivering excellent IT support services in a dynamic, hybrid work environment.

Key Responsibilities

• Provide end-user support for Windows and Mac OS environments.
• Perform network troubleshooting, VPN configuration, and remote support.
• Coordinate with IT vendors for warranty support and call logging.
• Manage Windows File Server, backup, and restoration processes.
• Configure and troubleshoot MS Office / Outlook, Email setup, Backup solutions.
• Support Android & i OS devices, including mail and application troubleshooting.
• Handle ticketing process & SLA compliance (incidents, service requests, escalation matrix).
• Maintain and track IT assets and inventory records.
• Manage patch updates, antivirus troubleshooting, and security adherence.
• Troubleshoot and install network MFD printers.
• Ensure strict compliance with information security policies.

Skills & Qualifications