Inbound Customer Care Executive

We are looking for enthusiastic and customer-focused Inbound Customer Care Executives (Malayalam) to join our support team in Chennai. In this role, you will handle inbound calls, assist customers with their queries, and provide seamless support in Malayalam and English. If you have excellent communication skills and enjoy helping people, this is a great opportunity to grow your career with Swiggy.

Key Responsibilities

• Handle inbound calls and provide prompt, accurate, and courteous responses to customer queries.
• Assist customers with order tracking, issue resolution, and service-related information.
• Communicate effectively in Malayalam and English to ensure customer satisfaction.
• Maintain records of customer interactions and update internal systems as required.
• Resolve complaints and escalate issues to higher support levels when necessary.
• Work collaboratively with the team to achieve service targets and maintain high-quality standards.
• Follow company guidelines, policies, and procedures to ensure consistent customer service.

Eligibility Criteria

Skills Required

Customer Service, Query Resolution, Order Management, Problem Solving